Careers at Love Your Home
Do you want to be part of a fun, fast growing company, in a beautiful rural environment?
We are a successful, design led, creative company, designing and retailing high end, bespoke upholstered furniture from our unique showroom. Customer service is a passion of ours as we want all of our customers to have the best experience, along with the best product for them.
If you are interested in the jobs available below, please send your CV and Cover Letter to [email protected]
After Sales Co-Ordinator
At Love Your Home, we’re dedicated to designing and crafting comfy sofas, armchairs, beds and mattresses that are handmade to the highest quality, with enormous importance placed on material provenance, longevity and sustainability.
A founder-led, boutique business, Love Your Home was set up in 2008 be industry expert Leigh Harmer. Based nowadays, in our 17th Century Barn in the picturesque Surrey countryside we introduce our customers to furniture that is both stunningly beautiful and inherently robust, even in the face of family life. We make everything to order, to our customers exact specification so it suits their home perfectly. We’re looking for talented people to help us on our journey to the next level. As Aftersales Assistant, you will respond to customer enquiries with passion and empathy, plan logistics methodically, with great attention to detail, be a great communicator and work collaboratively with the After Sales Manager.
Keen on this exciting opportunity to join our Customer Experience team?
Apply to [email protected]
KEY ACCOUNTABILITIES
Customer Service Support:
Be the upbeat, friendly, empathetic voice on the other end of the line, responding to daily customer service calls, emails, and live chats.
Manage customer cases in our CRM system.
Work in unison with our Sales team to bring joy to the customer experience.
Think creatively to find solutions for customers with the focus on a positive outcome.
Keep our customers entirely up to speed on delivery dates and quickly resolve any post-delivery queries.
Help us shine on Trustpilot by managing reviews and ensuring our customer satisfaction remains sky-high.
Delivery Logistics Management:
Be the first point of contact for all customer delivery queries – offering a frictionless experience.
Work with our delivery management software, scheduling and optimizing delivery routes that are efficient and cost-effective.
Balance customer requests with delivery schedules and routes to an ideal outcome for all.
Double-check delivery addresses and customer contact information against order details, double checking all is accurate with the customer.
Collaborate with our Warehouse Manager to keep abreast of stock levels, returns, and the condition of returned items.
Administrative Tasks:
Assist in preparing highly accurate monthly reports on customer experience performance and logistics performance.
Support the After Sales Manager with routine tasks and jump into special projects that keep things interesting.
Stock and Returns Coordination:
Take charge of our returns process, from arranging collections to inspecting items and keeping returns reports up to date.
Work with our production administration team to advise if returned items are good to go for resale or need a discount.
WHAT WE'RE LOOKING FOR
- You can juggle multiple tasks and keep everything running smoothly, even when things get busy. Flexibility and adaptability are your superpowers.
- You’ve got a customer-focused mindset and can communicate with empathy and professionalism - even when things get tricky.
- You have experience in logistics planning and know your way around relevant software, making you a pro at managing schedules, routes, and stock.
- You notice the little things and make sure everything’s accurate, whether you’re handling admin tasks or checking stock records.
- You bring good vibes wherever you go, embrace challenges with enthusiasm, and contribute to a fun, constructive work environment.
- You don’t just see problems - you see opportunities to find solutions that benefit both the customer and the company.
- You take ownership of your responsibilities and follow through on commitments with integrity and reliability.
If you have not heard from us in 2 weeks, then unfortunately, on this occasion you have not been successful.
