Careers at Love Your Home

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Do you want to be part of a fun, fast growing company, in a beautiful rural environment?

We are a successful, design led, creative company, designing and retailing high end, bespoke upholstered furniture from our unique showroom. Customer service is a passion of ours as we want all of our customers to have the best experience, along with the best product for them.

If you are interested in the jobs available below, please send your CV and Cover Letter to [email protected]


Weekend Sales Consultant

Love Your Home is a very different kind of furniture company, one that believes it is perfectly possible to make beautiful furniture at reasonable prices. We’re dedicated to designing and crafting seriously comfy sofas, armchairs, beds and mattresses that are handmade to the highest quality, with enormous importance placed on material provenance, longevity and sustainability.

A founder-led, boutique business, Love Your Home was set up in 2008 be industry expert Leigh Harmer. Based nowadays in our 17th Century Barn in the picturesque Surrey countryside we introduce our customers to furniture that is both stunningly beautiful and inherently robust, even in the face of family life. We make everything to order, to our customers exact specification so it suits their home perfectly.

We’re looking for talented people to help us on our exciting journey to the next level. We need a customer experience expert, ready to help us deliver a stand out customer journey from beginning to end. The role will include warmly welcoming and befriending our customers in the showroom, over the telephone and online. Listening carefully to their needs and tastes and responding with honest, personalised advice on our products and services. You’ll need to be confident and engage with a relaxed and genuine vibe. A great work ethic is a must. A keen eye for interiors is a welcome bonus!

Key Accountabilities:

- Welcoming and delivering exceptional customer experience to our customers in the Showroom.

- Answering phones, emails, and online chats brilliantly and efficiently – maintaining our prompt response times to customer queries.

- Priding yourself on your top-notch product knowledge.

- Answering every question and anticipating their next one, being honest when you don’t know! Finding out promptly and keeping the customer updated.

- Keeping the showroom in tip-top condition to make a brilliant impression on every guest.

- Preparing customer quotes in the retail CRM system to help with their decision making and make placing their order easy.

- Updating the CRM system and customer throughout the order journey.

- Introducing Guardsman to every customer, so they clearly understand the benefits and you can maintain a high attachment rate.

- Looking for opportunities to suggest complimentary products.

- Keeping our brand assets (aka our brochures, swatches and product cards) up to date, accurate and easily accessible, neat and tidy.

- Stay calm under pressure - it’s a busy industry and our customers benefit hugely from your patience and support in their decision-making.

- Implementing and maintaining sales strategy and initiatives.

- Being a Love Your Home ambassador - Talking about our products and brand with confidence and passion.

- Become an expert on our processes and systems to deliver the best customer experience possible.

- Guiding our customer through the next steps when it’s time to place an order. Following up on quotes to answer any remaining questions and checking if the customer is ready to make payment.

- Be a team player by attending and contributing important customer feedback and insights at our weekly sales meeting.

In addition to the duties and responsibilities outlined above, the role will offer the opportunity to experience other duties, commensurate with post, delegated via the leadership team.

SKILLS AND ATTRIBUTES

- Passionate for high quality, sustainable furnishings.

- Proven experience working within a customer-facing role and preferably within interior design.

- Top-notch communication skills – both verbal and written – with a high attention to detail.

- Highly motivated - not settling for anything but the best.

- A quick learner with bundles of common sense.

- The ability to work independently.

- A great team player with the ability to promote and help build a positive work environment.

- A dab hand at systems, and fully IT literate.

- A good vibes persona, who brings energy to work every day.

If you have not heard from us in 2 weeks, then unfortunately, on this occasion you have not been successful.


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