Careers at Love Your Home
Do you want to be part of a fun, fast growing company, in a beautiful rural environment?
We are a successful, design led, creative company, designing and retailing high end, bespoke upholstered furniture from our unique showroom. Customer service is a passion of ours as we want all of our customers to have the best experience, along with the best product for them.
If you are interested in the jobs available below, please send your CV and Cover Letter to careers@love-your-home.co.uk
Digital & CRM Manager
We are looking for a Digital & CRM Manager to manage the development and ongoing maintenance of our ecommerce website, tailor Customer Communications and boost customer acquisition. Working with our digital agency to help manage our paid social advertising, distribute sponsored content and contribute new insights into how best to grow our presence online. The role requires a candidate who is highly organised, with the ability to work dynamically and prioritise workload in a fast-paced environment.
Ecommerce and website responsibilities:
- Using the back-end CMS administration panel to implement our web strategy, perform updates on the website, and develop it’s look and functionality, including but not limited to:
- Addition of new products and/or fabrics, sku creation
- Addition of new pages and categories
- Deletion of old discontinued products/fabrics
- Creating promotional codes
- Changing pricing and product details
- Ensuring a quality customer journey and experience through improving processes and unifying the web and mobile sites.
- Ensuring all product information, policies and general company information is kept up to date and in accordance with the law (where applicable).
- Product rendering – briefing and managing an external graphic designer on our requirements and then uploading these to the website.
- Manage and delegate responsibilities with our web company.
- Ensuring the website is setup to optimise SEO, increasing the monthly sessions to site whilst maintaining the AOV and Conversion rate to hit the annual revenue target.
- Running regular analytical reports and evaluation of site performance, traffic to the website and effect of various advertising, blogs and social activity, making amendments to goal tracking where necessary.
- Working closely with the Marketing Team to support the marketing strategy and ensure that the e-commerce objectives are incorporated.
- Influencing the SEO strategy through both on-page and off-page approach
- Supporting the customer reviews strategy.
- Managing the Google Shopping Feed.Working closely with our external agency to ensure the Google shopping feed is running properly and adding/deleting product when required.
CRM Responsibilities:
- Responsible for developing, implementing and maintaining the company’s CRM system to support the Sales Team to build customer relationships and streamline processes to grow sales, improve customer service, and increase profitability. Zoho experience would be a benefit, but other CRM platform experience accepted.
- Support the Marketing Team with their email marketing strategy to improve customer data capture, retention and acquisition. Develop onboarding funnels and automated sequencing to support business metrics, use customer insights to understand our database and create customer segments for personalised communications. Experience with Recommend would be a benefit, but other marketing automation platform experience accepted.
- Implement a continuous test-and-learn approach to our CRM strategy to optimise the performance of our campaigns and gain invaluable insights.
- Partner with multiple teams - from production, to sales, customer services and marketing - to effectively deliver transactional communications.
You'll share your passion and experience with those around you, working closely with the Marketing Manager to support the Digital Assistant, to shape and build all aspects of the company's CRM and ecommerce strategy.
Must have experience in:
- Running an ecommerce platform, using Magento 2
- Digital background with previous work on website development, including hosting, and basic HTML coding
- CRM Platform
- Email Automation Platform
- Data Analysis
- Google Analytics
- Facebook Ads Manager
- Adobe Photoshop, Illustrator and InDesign
- Excel
Position: Permanent, full time
Hours: 9am – 5.30pm
Salary: Competitive Salary
Start: Immediate
Location: Tilford, Surrey. This role will be hybrid, details to be discussed at interview. We are based in the Surrey countryside, so a UK Drivers Licence and personal transport is essential.
Key Questions:
Do you have at least 2 years’ experience with Magento 2?
Do you have previous CRM management experience?
Do you have a UK Driver’s licence and personal transport? This is essential for this role.
Beneficial to have experience with:
- HTML
- CSS
- Smartly
- Google Ads
- CRM
Digital Marketing Assistant
We are looking for someone to help manage our paid social advertising, distribute sponsored content, update our ecommerce website and contribute new insights into how best to grow our presence online. The ideal candidate will be able to analyse the data from multiple sources, across social media and Google Analytics, to help gain insight into our audiences and inform future marketing campaigns.
Main responsibilities include assisting with:
- Managing all external queries for marketing via email and over the phone
- Scheduling and monitoring organic social media activity
- Uploading returns to the website and maintaining the in-stock product list
- Communicating marketing strategies and projects to sales team and relevant departments
- Working closely with external digital media agency
- Analysing insights on paid social activity and creating regular reports, using Metadata to support decisions
- Working alongside the Marketing Team to manage and design creative assets and ensure consistent brand messaging across Social Media and all consumer touchpoints, including paid search, Google Ads, YouTube and Performance Max
- Supporting the SEO strategy through both on-page and off-page approach, creating, managing, and uploading blogs
- Maintaining the relationship and communication with our external marketing agency
- Uploading new landing pages, imagery and copy to our website, based in Magento 2
- Scheduling and uploading the codes, popups and other website updates needed for regular sales and promotions
- Assisting our Digital Manager with general web-based tasks
- Liaising with influencers and organising collaborations
- Organising and assisting on photoshoots with influencers
- Creating advertisements for press on Adobe InDesign
- Creating marketing material and POS for our showroom
- Working with press contacts on editorial features and press loans
- Assisting with the production of in-house commercial shoots, including with hire for the location, photographer and props
- Product images resizing, retouching etc, in Adobe
- Working to increase our online engagement across social media channels
Beneficial to have experience with:
- Digital Marketing
- Google Analytics
- Data Analysis
- Google Ads
- Facebook Ads Manager
- Email Campaign system such as Mailchimp or Zoho Campaigns
- Magento 2
- Adobe Photoshop, InDesign and Illustrator
- Microsoft Excel
- HTML
- CSS
- Smartly
- CRM
Application question(s):
Do you have previous Digital Marketing experience?
Do you have experience with Adobe Photoshop, Illustrator and InDesign?
Do you have at least 1 years’ experience with Magento 2?
Do you have a UK Driver’s licence and personal transport? This is essential for this role.
Position: Permanent, full time
Hours: 9am – 5.30pm
Salary: Competitive Salary
Start: Immediate
Location: Tilford, Surrey. This role will be hybrid, details to be discussed at interview. We are based in the Surrey countryside, so a UK Drivers Licence and personal transport is essential.
Weekend Sales Assistant
Love Your Home is a high end, bespoke furniture retailer based in the Surrey Hills. This is a great opportunity for a creative, confident and organised individual wishing to work within our friendly team. An interest in furnishings and textiles would be an advantage however not essential. You should be confident speaking to customers, and have excellent attention to detail.
Job Description:
- Welcoming and interacting with customers in the showroom, making refreshments
- Answering phones, emails and online chats - responding quickly to customer queries
- Preparing customer quotes
- Updating the CRM retail system with order stages and ensuring accuracy of detail before processing to ordering stage
- Supporting the Sales and Admin Managers in their daily tasks
- Tidying and maintaining the showroom
- Brochure and product card replenishment
Schedule: Saturday 9am - 5.30pm & Sunday 10am - 4.30pm
Salary: £10.42 per hour
