Careers at Love Your Home

Department:Sales

Location:South West London

Salary:£14-£16 per hour

Job Summary
We’re thrilled to announce that Love Your Home is opening a new store! This is an exciting time for our company, and we have an incredible opportunity for a SalesTeam Leader to help launch this new showroom and lead our fantastic team to success. If you’re a passionate, motivated leader who loves delivering exceptional customer experiences, this could be the perfect role for you.
We’re looking for a talented person to inspire and coach our brilliant showroom team to deliver the very best customer experience. The key to the role will be to lead by example, striking up a natural, authentic rapport with our customers, in the showroom, over the telephone, and online.  Our ideal candidate has a passion for people and team culture, focusing on the continued professional development of our team, investing in your own experience and knowledge to create a happy workplace of high achievers. Moreover, our new Team Leader should get a kick out of operational excellence when it comes to CRM, sales admin, and showroom presentation and environment. A keen eye for interiors is a welcome bonus.
Top this off with an infectious work ethic, and a natural flair for selling beautiful products and we’ll greet you with ‘Welcome to the team!’

Key Responsibilities:

Customer Experience Excellence

• Lead by example to create an engaging and welcoming atmosphere for customers in the showroom, over the phone, and online.
• Develop authentic, meaningful relationships with customers, understanding their needs and providing tailored solutions that showcase our product range.
• Inspire and coach the team to exceed customer expectations consistently, ensuring every interaction reflects the high quality of our brand.

• Foster a collaborative, supportive environment where every team member feels valued and motivated.
• Take an active role in the continued professional development of the team, offering guidance, training, and support to help each person thrive.
• Use your leadership skills to ensure high morale, accountability, and engagement within the team, promoting a happy and productive work culture.

• Oversee day-to-day showroom operations, ensuring a clean, organized, and inviting space that reflects the quality of our products.
• Manage CRM systems, sales administration, and ensure the showroom’s stock and sales are accurately tracked.
• Monitor and optimize showroom performance, identifying areas for improvement and implementing solutions to achieve operational goals.

• Champion a high-performance sales culture, helping the team meet and exceed individual and showroom targets.
• Provide support with sales processes, from the first customer inquiry to post-sale follow-up, ensuring consistency and efficiency in all stages.
• Collaborate with the wider team to align showroom efforts with overall business goals.

• Passionate about People: You love working with others, have a knack for building strong relationships, and enjoy leading by example.
• Proven Leadership Experience: You’ve led teams before, ideally in a customer-facing environment, and know how to motivate and inspire others to deliver their best.
• Customer-Focused: You understand the importance of delivering a top-tier customer experience, and you’re always looking for ways to make each customer’s journey special.
• Operationally Minded: You thrive in a fast-paced environment and have a strong attention to detail, ensuring that systems and processes are always running smoothly.
• A Love for Interiors & Design: You have an appreciation for beautiful, high-quality furniture and understand how to present it in a way that resonates with customers.

Job Title: Part time – Permanent Sales Assistant
Department: Sales
Location: South-West London 
Hours: Minimum 8-hour part time weekend and weekday shifts on a rota basis.  8 hours per week with additional hours available during busy periods.

We’re looking for talented people on a flexible part-time basis to help us on our exciting journey to the next level. We need customer experience experts, who are ready to help us deliver a standout customer journey from beginning to end. The role will include warmly welcoming our customers in the showroom, over the telephone and online. You’ll need to be confident and engage with a relaxed and approachable attitude. A great work ethic is a must, and a keen eye for interiors is a welcome bonus! You will be pleased to hear that every day is different. So, what are we looking for? Someone that is....

• Welcoming and delivering an exceptional customer experience to our customers in our showroom in Peper harow.
• Answering phones, emails, and online chats effectively and efficiently – maintaining our prompt response times to customer queries.
• Priding yourself on your top-notch product knowledge
• Keeping our showroom in tip-top condition to make a brilliant impression on every guest.
• Preparing customer quotes on our retail CRM system.
• Looking for opportunities to suggest complimentary products.
• Keeping our brand assets (aka our brochures, swatches and product cards) up to date, accurate and easily accessible, neat and tidy.
• Being a Love Your Home ambassador - Talking about our products and brand with confidence and passion.
• Be a team player by working together in the interests of our customers.

Job Title:Trade Team Leader Department:Sales Reports To: Management Team Location: South-West London  Salary: £15-£16 per hour  Overall Purpose:
We’re thrilled to announce that Love Your Home is opening a new store! This is an exciting time for our company, and we have an incredible opportunity for a Trade SalesTeam Leader to help launch this new showroom and lead our fantastic team to success. If you’re a passionate, motivated leader who loves delivering exceptional customer experiences, this could be the perfect role for you. We’re looking for a talented person to develop our trade presence in London and deliver the very best customer experience. The key to the role will be to lead by example, striking up a natural, authentic rapport with our trade customers, in the showroom, over the telephone, and online.  Our ideal candidate has a passion for interiors, and a strong focus on the continued development of our trade sales team. Moreover, our new Team Leader should get a kick out of operational excellence when it comes to CRM, sales admin, and showroom presentation and environment. A background in interiors is a welcome bonus. Top this off with an infectious work ethic, and a natural flair for selling beautiful products and we’ll greet you with ‘Welcome to the team!’ Also, A background in interiors is a welcome bonus!

Key Responsibilities:
Customer Experience Excellence
Support our trade account manager. Identify potential trade clients and create strategic development plans.

• Develop authentic, meaningful relationships with trade customers, understanding their needs and providing tailored solutions that showcase our product range.
• Assist in design selections and interior layouts.
• Inspire and coach the team to exceed customer.
• expectations consistently, ensuring every interaction reflects the high quality of our brand.
• Pitch, maintain and develop trade account relationships.

• A great team player who can foster a collaborative, supportive environment where every team member feels valued and motivated.
• Take an active role in the continued professional development of the team, offering guidance, training, and support to help each person thrive.
• Use your leadership skills to ensure high morale, accountability, and engagement within the team, promoting a happy and productive work culture.
• Top-notch communication skills: both verbal and written with a high attention for detail.

Operational Excellence

• Oversee day-to-day showroom operations, ensuring a clean, organized, and inviting space that reflects the quality of our products.
• Develop and maintain trade account relationships.
• Handling bespoke projects, interior design advice and enquiries.
• Manage CRM systems, sales administration, and ensure the showroom’s stock and sales are accurately tracked.
• Monitor and optimize showroom performance, identifying areas for improvement and implementing solutions to achieve operational goals.

Sales Leadership

• Champion a high-performance sales culture, helping the team meet and exceed individual and showroom targets.
• Passionate interest in the interior design industry and sustainable furnishings.
• Collaborate with the wider team to align showroom efforts with overall business goals.

About You
Passionate about People You love working with others, have a knack for building strong relationships, and enjoy leading by example.
Proven Leadership ExperienceYou’ve led teams before, ideally in a customer-facing environment, and know how to motivate and inspire others to deliver their best.
Customer-FocusedYou understand the importance of delivering a top-tier customer experience, and you’re always looking for ways to make each customer’s journey special.
Operationally Minded You thrive in a fast-paced environment and have a strong attention to detail, ensuring that systems and processes are always running smoothly.
A Love for Interiors & Design You have an appreciation for beautiful, high-quality furniture and understand how to present it in a way that resonates with customers.


Why Love Your Home?
A supportive team You’ll be joining a passionate, friendly group of people who genuinely care about their work and each other.
Opportunities for developmentWe are invested in the growth of our team, offering regular training and professional development to help you reach your full potential.
Work with a purpose As a company that focuses on sustainability, quality, and customer satisfaction, you’ll be helping to create homes filled with beautiful, lasting furniture that makes a difference.
A New Store, A Fresh Start With the opening of our new showroom, you’ll be a key player in the growth of the business and the shaping of a new team culture in an exciting, brand-new environment.
If you’re ready to help lead a team that truly loves what they do, make a real impact on the customer experience, and be part of a company that’s all about quality, sustainability, and people, then we’d love to hear from you!
Skills and Attributes
• Passionate for high quality, sustainable furnishings
• Proven experience working within a customer-facing role and preferably within interior design.
• Top-notch communication skills – both verbal and written – with a high attention to detail
• Highly motivated - not settling for anything but the best.
• A quick learner with bundles of common sense
• The ability to work independently.
• A great team player with the ability to promote and help build a positive work environment
• A dab hand at systems, and fully IT literate.
• A good vibes persona, who brings energy to work every day

At Love Your Home, we’re dedicated to designing and crafting comfy sofas, armchairs, beds and mattresses that are handmade to the highest quality, with enormous importance placed on material provenance, longevity and sustainability.
A founder-led, boutique business, Love Your Home was set up in 2008 be industry expert Leigh Harmer. Based nowadays, in our 17th Century Barn in the picturesque Surrey countryside we introduce our customers to furniture that is both stunningly beautiful and inherently robust, even in the face of family life. We make everything to order, to our customers exact specification so it suits their home perfectly. We’re looking for talented people to help us on our journey to the next level.
We are looking for a hands-on Paid Media Coordinator who will take the lead on our paid search and social strategy and execution. This will involve end-to-end planning and management of campaigns in Google, Microsoft and Meta ads, with opportunities to expand to other platforms. The ideal candidate will understand the challenges and opportunities of high consideration/low frequency purchases, as well as having a strong understanding of incrementality and attribution.

Keen on this exciting opportunity to join our Marketing team?
Apply by sending your CV and cover letter to [email protected]



Key Accountabilities

Campaign Management

Take full ownership of managing and optimising paid search campaigns on Google and Microsoft ads, including a variety of campaign types (keyword, shopping, Pmax, demand gen)
Manage and optimise paid social campaigns on Meta platforms (Facebook and Instagram)
Explore and implement paid advertising opportunities on additional platforms as needed

Strategy & Optimisation

Develop and execute a paid media strategy that aligns with overall marketing goals
Continuously optimise campaigns for performance, focussing on both upper and lower funnel metrics to drive incremental sales and awareness

Budget Management & Reporting

Manage the paid media budget, ensuring efficient and effective allocation and spending
Forecast and allocate budget based on campaign performance and goals
Maintain accurate tracking and reporting for all paid media campaigns, providing regular reports to the team
Use analytics tools to identify trends, insights, and opportunities for growth

WHAT WE'RE LOOKING FOR

• 2+ years of experience managing paid search and paid social campaigns

• A curious mindset, willing to look at performance beyond face value and always question what we are doing

• Strong understanding of incrementality and attribution a plus, ideally with experience in marketing a product with a long or complex customer journey

• Proficiency in Google Ads, Microsoft Ads, and Meta Ads platforms

• Excellent analytical skills and experience with data analysis and reporting tools

• Ability to work independently and as part of a collaborative team.

• Passion for furniture, design, and sustainability is a plus

At Love Your Home, we’re dedicated to designing and crafting comfy sofas, armchairs, beds and mattresses that are handmade to the highest quality, with enormous importance placed on material provenance, longevity and sustainability.
A founder-led, boutique business, Love Your Home was set up in 2008 be industry expert Leigh Harmer. Based nowadays, in our 17th Century Barn in the picturesque Surrey countryside we introduce our customers to furniture that is both stunningly beautiful and inherently robust, even in the face of family life. We make everything to order, to our customers exact specification so it suits their home perfectly. We’re looking for talented people to help us on our journey to the next level.
We’re looking for a creative and highly organised Marketing Co-Ordinator to help deliver our brand vision across multiple channels and touchpoints. From campaign rollouts to photoshoots, partnership management to asset creation, you’ll be at the centre of turning big ideas into beautiful, brand-aligned executions. This is a hands-on, varied role where you’ll play a key part in helping to grow a unique, design-led brand - one that dares to do things differently.

Keen on this exciting opportunity to join our Marketing team?
Apply by sending your CV and cover letter to [email protected]

Key Accountabilities

Campaign & Project Co-Ordination

• Own and maintain the master marketing calendar, ensuring key campaigns and deliverables stay on track
• Manage campaign timelines and critical paths, including briefing required assets and overseeing delivery
• Coordinate with internal stakeholders and freelancers to ensure smooth execution
• Project manage photoshoots from concept through to completion
• Source and manage marketing collateral and production requirements
• Upload and manage assets within CRM and social platforms
• Handle asset delivery to third parties (e.g. Specle)
• Manage the marketing inbox, directing incoming messages to the correct member of the team

• Support and uphold the brand’s visual identity and tone of voice across all touchpoints, with plenty of opportunity to put your own mark on this growing brand
• Collaborate on developing campaign creative and direction
• Lead the creation of marketing assets using Adobe Creative Suite (Photoshop, InDesign)
• Support art direction for photoshoots, including briefing, styling and delivery
• Seek out creative partnerships that align with the brand’s aesthetic and values

• 2+ years of experience in a creative marketing or brand co-ordination role
• Super-organised, proactive, and self-motivated with strong attention to detail
• Experience managing multiple projects simultaneously, ideally in a small or fast-paced environment
• Proficiency in Adobe Creative Suite (Photoshop, InDesign)
• Comfortable managing timelines and projects
• A collaborative team player who is just as confident working independently
• Passion for interior design, creativity, or the arts is a big plus
• A desire to be part of a growing brand that values craftsmanship, originality and bold ideas